The following manuals are included on the CD Library.
Manuals Included
ACD Agent Instructions (G1, G3, and System 75) I-5
ACD Call Center R8 Guide I-2
ACD Supervisor Instrucions (G1, G3, and System 75) I-4
DEFINITY BCS and GuestWorks Issue 6 Call Vectoring Guide I-1
DEFINITY ECS Basic Call Management System (BCMS) Operations I-2
