The following manuals are included on the CD Library.
Manuals Included:
ACD Agent Instructions (G1, G3, and System 75) I-5
ACD Call Center R8 Guide I-2
ACD Supervisor Instrucions (G1, G3, and System 75) I-4
Basic Call Management System (BCMS) Operations I-2
Call Vectoring Expert Agent Selection (EAS) Guide I-4
CenterVu Agent Installation and Administration I-1
DEFINITY Extender Remote Module System User’s Guide I-2
DEFINITY Extender Switch Module System Administrator’s Guide I-3
